Frequently Asked Questions – ZAZU Furniture

When your order is dispatched, we’ll email tracking details. Courier deliveries can be followed via the link provided. For van deliveries, our team will contact you to agree a date and time window.

Yes. Couriers send updates by email or SMS where available. For van deliveries, we confirm your slot directly and send reminders ahead of arrival.

Processing: we’ve received your order.

Handling: quality checks and secure packing (1-2 weeks).

Dispatched: your order has left us. Out for delivery: arriving soon.

We deliver across England. Smaller items ship via courier; larger and oversized pieces travel by our own van service based from Norwich.

Small items (under 30 kg and within standard courier dimensions) are sent by trusted couriers. The exact cost is calculated at checkout based on weight and dimensions.

Large items (over 30 kg / oversized furniture) are delivered by our van service within England:

• Up to 20 km from Norwich: £50
• Up to 75 km: £100
• Up to 120 km: £150
• Up to 160 km & rest of England: £200

Please allow 1-2 weeks handling for preparation, checks and packing. Courier items typically arrive 3-7 working days after dispatch. Van deliveries are scheduled with you once your order is ready.

Please measure doorways, stairs and access routes before ordering. If delivery fails due to access, a re-delivery or return fee equal to your delivery tier may apply.

We accept major debit and credit cards, and PayPal.

If your order hasn’t been dispatched, email contact@zazufurniture.co.uk and we’ll do our best to help. For distance purchases, you also have a 14-day right to cancel after delivery—see Returns & Refunds below.

Yes. You have 14 days from delivery to tell us you wish to cancel, then another 14 days to return the item.

For change-of-mind returns, customers cover return delivery. Large items are collected by us at a charge equal to your original delivery tier. If the item is faulty or misdescribed, we cover return/collection costs.

Items must be unused, in the same condition as delivered and securely packaged. We may deduct for any diminished value caused by handling beyond what’s necessary to inspect the item.

We refund the product price plus the basic delivery cost (the cheapest option offered at checkout). Any premium delivery upgrade is non-refundable.

Within 14 days of us receiving your return or valid proof of return, refunded to the original payment method.

Unfortunately, we don't currently offer exchanges. If you would like another piece, please place another order and follow the returns process for the original order.

Please contact us with photos within 48 hours of delivery for transit damage. If an item is faulty, we will repair, replace or refund as appropriate and cover collection costs.

We primarily use reclaimed teak and rosewood, selected for durability and natural beauty.

Yes. Every piece carries its own grain, knots and character. Natural variation is part of the design.

Dust with a soft dry cloth, wipe spills immediately, avoid direct heat and sunlight, use coasters, and consider occasional natural oil or wax depending on finish.

Please get in contact if you are looking for bespoke commissions. If it is viable, we can work with our team in Indonesia to create custom pieces tailored to your requirements. Please note that delivery times will be significantly longer, as these pieces must be shipped by container from Indonesia.

We welcome trade and wholesale enquiries. Email contact@zazufurniture.co.uk with your business details.

Email: contact@zazufurniture.co.uk
Phone: +44 7944 256888
Instagram: @zazufurniture
Hours: Monday–Sunday, 8am–5pm